Microsoft Always-On

LiftCloud’s Microsoft Always-On offers comprehensive & sophisticated Microsoft^® support, ongoing professional services, maintenance, monitoring, emergency response, and 24 x 7 x 365 access to our team of Microsoft-certified engineers.

We know fully managed services aren’t always the best fit. In fact many organizations prefer to maintain direct access to their devices, yet still require ongoing Microsoft support from specialized experts. If that sounds like you, look no further than LiftCloud’s Always-On:

Quick turnaround for all service requests & 24 x 7 x 365 emergency support for your Microsoft environments. Includes a number of “service credits” — i.e. a wholesale-discounted block of billable hours to engage our engineering team throughout the year. Incorporates monthly check-ins for sharing updates, planning upcoming work, and reviewing critical releases that may affect your Microsoft environments (such as CVEs and software updates). Our best-in-breed Cloud.Red platform provides device monitoring, alerting, observability, and tooling like backups and central access with SSO. Cloud.Red is optional to the Always-On Service, but a very powerful and affordable add-on which allows LiftCloud to take a proactive approach in supporting your Microsoft environments.

Always-On support — from scheduled upgrades and maintenance, to large project work, to emergency engagement… it’s all provided by our expert team of Microsoft-certified & U.S.-based engineers. LiftCloud support is not outsourced or subcontracted, the buck stops here with us.

AOS credits can be used for any Microsoft project work & general assistance for all things Microsoft-related.

It’s a great service for Microsoft customers of all sizes, giving small teams the support they need to consume more microsoft and enabling large teams to augment their efforts with Microsoft expertise.

All of this is provided without the cost or commitment of traditional managed services!

Always-On can be activated with as little as 100 billable hours per year, which makes the cost/benefit of our Always-On Service vs. traditional managed services an appealing option for many organizations. In addition to the 24x7x365 third-level support, you’re also covered for ongoing maintenance, upgrades, professional services, and consulting. During the onboarding process we’ll work with your team to establish a cadence of recurring tasks like code upgrades and security patches.

Always-On includes on-demand access to our Microsoft-certified support team with “as needed” flexibility (for a fraction of the cost of hiring a single in-house employee).

How Does On Call Support Work?

Our Microsoft-certified & U.S.-based engineers are available and ready to assist you with anything related to your Microsoft environment(s), day or night, 24 x7x 365. Always-On customers easily create tickets with a simple form inside the client portal, or call the emergency phone line for urgent requests. Additionally, if you opt in for Device Monitoring, LiftCloud engineers are able to take a proactive approach in addressing any critical issues that arise. In all of these scenarios (ticket creation, call-in requests, and monitoring alerts) our on call engineers are alerted and apprised of the situation. For issues that require an immediate or “after hours” response from a LiftCloud engineer, service credits are consumed at an accelerated rate (determined by the required urgency).